Delete your account

How to request deletion

To delete your WohnWacht / FlatWatch (operated by RinGuard, Berlin, Germany) account and its data, send an email to privacy@ringuard.de from the email address on your account, with the subject “Delete my account”.

We verify that you own the address, then delete your account. Requests are processed within 30 days. You do not need the app installed to make the request.

What is deleted

The following are permanently deleted:

• Your account data — name and email address.
• Your saved searches (“alarms”).
• Your device identifiers and push (FCM) tokens.
• Your in-app activity tied to your account.

What is retained, and for how long

• Subscription / transaction records — where we are legally required to keep records of a purchase (e.g. tax and accounting law), a minimal record is retained for the statutory period (up to 10 years under German law) and then deleted. Payment itself is processed by Google Play; we never hold card data.
• Aggregated / anonymised data — data that no longer identifies you may be retained.
• Everything else is deleted within 30 days of your request.

Delete specific data without closing your account

You can also ask us to delete specific personal data — for example your saved searches (“alarms”) or device/push tokens — while keeping your account open. Email privacy@ringuard.de from your account address describing what you would like removed. We action verified requests within 30 days.

Questions

For anything about your data, contact privacy@ringuard.de. See also our Privacy Policy.